Cabin Crew selection coaching

Category
Cabin Crew
INTRODUCTION

This coaching program is given by former AIR FRANCE cabin crew managers (Human Resources department).

They are assisted by a British Airways cabin crew member that provides expertise for the simulated flight preparation, and helps on the linguistic part of the training.

Workstream:

  • Introduction to the concept of managerial function on short and long haul flights.
  • Raising awareness of the company’s partnership in relation to quality and customer satisfaction requirements.
OBJECTIVES

Optimum preparation for the different stages of the cabin crew selection process.

CONDITIONS FOR ADMISSION

No specific condition

TRAINING PROGRAM

The training program consists of:

– A coaching module to prepare for cabin crew selection :

  • Creation of a personalised CV and cover letter
  • Role-plays: preparation for individual and group interviews, followed by a personalised debriefing.
  • Preparation for psychotechnical tests

-A simulated flight : analysis and role-playing during the various phases of a simulated flight.

– A module to improve your English language skills: specific vocabulary, announcements, role-playing games and tests.

– A commercial module on the following topics: customer expectations, quality of service, PNC relationship management.

Chief purser selections:

  • Create and support a letter of motivation
  • Introduction to the concept of team responsibility and customer relationship by means of role-playing and public speaking.
  • Preparing the trainee for the group test and motivational interview

These courses are led by trainers from the Human Resources department and an assessment of the course will be carried out individually by the trainers.

AGENDA
  • From 15th to 19th, July 2019
NUMBER OF TRAINEES

Maximum of 8 trainees

DURATION

5 days training to be carried-out in our Rungis premises.

The chief purser training is a 2 days course (14 hours).

PREMISES

Parc d’affaires ICADE
43 avenue Robert Schuman 94150 Rungis

FRANCE

PRICE

For further details on our rates, please contact us at +33 1 46 86 81 00, or send an e-mail to pilot@institut-mermoz.com